Your contract is with “us” as owners of Flat 11 and Flat 51 Burlington Mansions known as the
Property. References to “you” or “your” are references to the person making the booking and
all members of the holiday party. It is deemed that you agree and accept the Booking Terms
and Conditions herein when your initial deposit payment is paid. These Terms and Conditions
form the basis of your contract with us so please read them carefully. Nothing in these Terms
and Conditions affects your normal statutory rights.

1. Making your booking

When you book the Property with us you must return the completed Booking Application to us
together with your payment for the initial deposit or full payment if booking is less than six (6)
weeks prior to arrival. Please note that the Initial deposit is only refundable if you cancel your
booking within seven (7) days of receiving our Booking Confirmation.
Once the completed Booking Application and the initial deposit (or full payment if applicable)
have been received and accepted by us, we will send you our Booking Confirmation. The
contract between us will only be formed when we send you the Booking Confirmation and it is
subject to these Terms and Conditions. We reserve the right to refuse any booking prior to the
issue of our Booking Confirmation. Should this occur, we will promptly refund any money you
have paid to us.
You should carefully check the details of our Booking Confirmation and inform us immediately
of any errors or omissions.

2. Paying for your booking

You are required to send to us your payment for the balance of the rental fee and the security
deposit at least six (6) weeks prior to the arrival date as set out in our Booking Confirmation. If
you fail to make a payment due to us in full and on time we may treat your booking as
cancelled by you. 

We will hold the security deposit to be applied against anything other than reasonable cleaning,
damage to the Property, and/or repair or replacement of furnishings, fixtures and fittings. We
will return the security deposit to you within fourteen (14) days of the return of the keys to us,
less any deductions in accordance with the conditions listed above.

3. If you cancel or amend your booking

If you need to cancel or amend your booking you must telephone us on the number shown on
our Booking Confirmation as soon as possible. You will also be required to confirm your
cancellation in writing or by email to the address shown on our Booking Confirmation. 
A cancellation will not take effect until we receive written confirmation from you.

If you cancel your booking within seven (7) days of receiving our Booking Confirmation, we will
refund any money you have paid us. After such period, if you cancel your booking more than
six (6) weeks prior to the arrival date, we will retain the initial deposit and refund the balance of
any money you have paid to us. If you cancel your booking less than six (6) weeks prior to the arrival date, we reserve the right

to retain the initial deposit and the rental fee, and only refund the security deposit. In these
circumstances we will refund the rental fee, less any additional costs incurred, if we are able to
secure a replacement booking for the Property. 

4. If we cancel or amend your booking

We would not expect to have to make any changes to your booking, but sometimes problems
occur and we do have to make alterations or, very occasionally cancel bookings. If this does
happen, we will contact you as soon as is reasonably practical and inform you of the
cancellation or the change to your booking. If it is necessary to cancel your booking, we will
fully refund any money you have paid us.

5. Your accommodation

You may arrive at your accommodation after 15.00 hours on the arrival date of your holiday
and you must leave by 10.00 hours on the departure date. Any changes to these times will be
at our discretion and would only be possible during off peak periods.

6. Your obligations

You agree to keep and leave the Property and the furnishings, kitchen equipment, crockery,
glasses, clean and in the same condition as upon arrival.

You agree not to cause any damage to the walls, doors, windows, floors, fittings, fixtures or
furnishings of the Property or to do anything that may be reasonably considered to cause a
nuisance or annoyance to us or to any other occupier of adjoining or neighboring properties.
Wi-Fi and cable TV are provided. You agree that you are accountable, and assume full 
responsibility, for all content and activities by you or any guest on the Property when using 
those services during the period of your stay, including any added fees or charges.

You agree to take all necessary steps to safeguard your personal property. No liability to you is
accepted in respect of damage to or loss of such property, except where the damage or loss is
caused by our negligence.

We will assume no liability on account of flight cancellation or delays, loss or damage to
baggage or other property, and/or accident or illness.

You may not allow more people to stay in the Property than expressly authorised, nor may you
significantly change the makeup of the party during your stay in the Property. If you do so, we
can refuse to hand over the Property to you, or can require you to leave it. We will treat any of
these circumstances as a cancellation of the booking by you. Pets and smoking are strictly
forbidden inside the Property.

You agree to allow us, or any or our representatives, access to the Property at any reasonable
time during your stay for the purpose of essential repairs.

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 7.  Complaints

 

Every effort has been made to ensure that you have an enjoyable and memorable holiday. If however, you have any cause for complaint it is important that remedial action is taken as soon as possible.

 

It is essential that you contact us if any problem arises so that it can be speedily resolved. It is often extremely difficult (and sometimes impossible) to resolve problems properly unless we are promptly notified. Discussion of any criticisms with us whilst you are in residence at the Property will usually enable any shortcomings to be rectified straightaway. In particular, complaints of a transient nature (for example, regarding preparation or heating of the Property) cannot possibly be investigated unless registered whilst you are in residence at the Property.

 

If any complaint cannot be resolved during your holiday, you must write to us or email us with full details within 28 days of the end of your Booking.

 

For the avoidance of doubt, you shall always contact us, and not any third party if you have any complaint in relation to your Booking or the Property.